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About the company

Glazing Bureau is based in Newcastle Upon Tyne and Gateshead in the North-East of England.

We really are a company that’s closer to you! Put simply, we care about our customers and we treat each one exactly how we expect to be treated ourselves – we see things from your perspective!

We love our precision crafted products and Glazing Bureau personnel are highly focused on providing the best customer service experience alongside delivering expertly installed home improvement products. We really are passionate about doing it right.

We promise from the quality of our materials and care in our craftsmanship, through to completed installation and aftercare you can rest assured you will be dealing with the best in the field.

Besides the high standards of customer service that you see, behind the scenes we are working tirelessly to bring to you the most advanced and best materials in whatever product you decide to choose – afterall, when done properly it truly is a valuable investment to your home.

Woven through the very fabric of our business processes we believe in good old-fashioned values, together with delivering the best customer service experience and consistently providing the following crucial core values:


  • Courtesy
  • Good timekeeping & reliability
  • High-quality materials
  • Attention to workmanship
  • Tidiness
  • Sound aftercare



How did you decide to start your business?

We realise that national firms tend to treat their customers like another number. Although they have big fancy adverts on t.v., they do not necessarily provide a good service. Usually, what is delivered is far from what they advertise. So, to make a marked difference the Glazing Bureau team have come from different areas of our industry bringing to you a good skill set, many years of experience, together with the best materials that money can buy together with outstanding customer service, every time!


What makes your services standout?

We provide a personable first-class service in home improvements. We pride ourselves in listening to our customers and understanding your needs then tailor our service to meet with your expectations. We will guide you step by step from our initial contact and all the way through to completed installation. We guarantee you: courtesy, the best materials, quality workmanship, reliability and good timekeeping. We have a genuineness of delivering a top class service and care for our customers by presenting a professional service, first time, every time.


What is your top advice for your customers?

Buy high quality so you only buy it once! The saying, “You buy cheap, you buy twice”, rings true more often than not. Next, look for a company that has a proven track record of consistently providing top quality workmanship. Good materials must be married up with good workmanship – they go hand in hand. It’s no good having one thing and not the other. A good way to decide whether you want to employ a company to carry out your work is whether the people you deal with respect you as a customer and not misguide you. A company should establish your needs and then provide clear information so that you can make a clear and well informed decision.


What our customer say about us

Full house of windows.

We are totally satisfied with Glazing Bureau. They were very efficient, quick and the fitters carried out the work amazingly it was as though they were not there in my house. Disruption was at a minimum, my son in law wants his windows installed by this firm as we know we can trust them

Washington, Check-A-Trade posted 29 June 2018

Guardian Conservatory Tiled Roof.

No pressure at all from the salesman. All the workmen take pride in their work. Very conscientious. We love the finished job

Newcastle upon Tyne. Check-A-Trade posted 27 June 2018

Composite Door & Door Side Window.

One of the most reliable companies around and very accommodating as I had a slight problem with one of the doors and Glazing Bureau had no problems sending someone out to fix it for me

Prudhoe, Check-A-Trade posted 15 June 2018

9 Windows, 2 Doors & Patio Doors.

Recommended to me by a neighbour, everything is great. Excellent service

Berwick-upon-Tweed, Check-A-Trade posted 29 May 2018


I am a happy returning customer. Needed more more work from them as I was thoroughly impressed when they came to installed the conservatory roof for us a little over a year ago. Very reliable, honest and friendly. You won't go wrong opting to have your work carried out by this firm

Seaham, Check-A-Trade posted 8 May 2018

Entire house of windows, doors & porch.

DELIGHTED! 10+, 5 Stars can’t praise them enough. Guys are a hoot. Not a bad word said about my rubbish tea. Use these and don’t hesitate/consider any other firm. Did work for my mum. Others were cheaper, but I wanted quality and affordability. The salesman is a lovely guy and well informed. He said, “Give us a chance”, so pleased I listened. Can’t thank them enough. New windows should be messy/stressful instead it was a hoot. House was left immaculate. Recommend them over and over

Chester le Street, Check-A-Trade posted 1 May 2018


Quality workmanship, a lovely fitting team who worked tirelessly on our installation. Very pleased with the product and finished work. Will be recommending Glazing Bureau in our village

Berwick-upon-Tweed, Check-A-Trade posted 20 April 2018

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