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Customer Care & Charter


We have become a fast-growing independent replacements home improvements company because of the following:


  • Our commitment to our customers;
  • the high quality and consistent attention to workmanship; and
  • our Customer Care


The Customer Charter sets out the minimum standards you can expect from all the people involved in our business in delivering the best customer service experience possible. Our customers are at the center of our business and we will do our best to always deal with you honestly, reasonably and with the utmost respect.


  1. We always carefully consider all enquiries from our customers with total confidentiality and do our best to deal with them in a reasonable way and within reasonable timescale.
  2. Our company staff will always identify themselves first.
  3. We will carefully consider customers’ requests and give priority to the most urgent.
  4. Our comapny staff will offer advice clearly and simply.
  5. If we have agreed dates of visits, we will do all we can to make sure we meet them.
  6. If you write to us, we will acknowledge your correspondence.
  7. If we need to take action to sort out an issue, we will do our best to take this action within fourteen days of receiving information about the issue.
  8. We will do our best to return all telephone calls, email correspondence within 24 hours where possible.
  9. We will do our best to deal with complaints we receive from our customers as quickly as possible and in line with our procedure fro handling complaints. You can obtain a copy of Green Kite UK Ltd’s complaints procedure by calling our helpline on 0333 2000 689, or by email at enquiries@greenkiteuk.com
  10. We will consider all requests for compensation fairly and sympathetically.
  11. We will handle and deal with all our customers in line with all relevant laws.
  12. We will monitor our complaints and quality managements systems and review them regularly to continually improve our customer service experience.
  13. If we have fallen below the standards set out in this Customer Care & Charter, we will apologise.


Green Kite UK – 100% committed to our customers.

What our customer say about us

Full house of windows.

We are totally satisfied with Glazing Bureau. They were very efficient, quick and the fitters carried out the work amazingly it was as though they were not there in my house. Disruption was at a minimum, my son in law wants his windows installed by this firm as we know we can trust them

Washington, Check-A-Trade posted 29 June 2018

Guardian Conservatory Tiled Roof.

No pressure at all from the salesman. All the workmen take pride in their work. Very conscientious. We love the finished job

Newcastle upon Tyne. Check-A-Trade posted 27 June 2018

Composite Door & Door Side Window.

One of the most reliable companies around and very accommodating as I had a slight problem with one of the doors and Glazing Bureau had no problems sending someone out to fix it for me

Prudhoe, Check-A-Trade posted 15 June 2018

9 Windows, 2 Doors & Patio Doors.

Recommended to me by a neighbour, everything is great. Excellent service

Berwick-upon-Tweed, Check-A-Trade posted 29 May 2018


I am a happy returning customer. Needed more more work from them as I was thoroughly impressed when they came to installed the conservatory roof for us a little over a year ago. Very reliable, honest and friendly. You won't go wrong opting to have your work carried out by this firm

Seaham, Check-A-Trade posted 8 May 2018

Entire house of windows, doors & porch.

DELIGHTED! 10+, 5 Stars can’t praise them enough. Guys are a hoot. Not a bad word said about my rubbish tea. Use these and don’t hesitate/consider any other firm. Did work for my mum. Others were cheaper, but I wanted quality and affordability. The salesman is a lovely guy and well informed. He said, “Give us a chance”, so pleased I listened. Can’t thank them enough. New windows should be messy/stressful instead it was a hoot. House was left immaculate. Recommend them over and over

Chester le Street, Check-A-Trade posted 1 May 2018


Quality workmanship, a lovely fitting team who worked tirelessly on our installation. Very pleased with the product and finished work. Will be recommending Glazing Bureau in our village

Berwick-upon-Tweed, Check-A-Trade posted 20 April 2018

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